Refund policy

Return Policy and 14-Day Right of Withdrawal

Consumers have the right to withdraw from online purchases within 14 days of receiving the goods, without giving any reason, in accordance with applicable law. To exercise this right, please notify us by emailing support@plus-fishing.com within the applicable period.

Items must be returned in good condition, with any tags and, where possible, in their original packaging. Proof of purchase is required. Consumers may inspect the goods, but may be held responsible for any loss in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Once you have received our return instructions, the goods must be shipped within 14 days of notifying us of your withdrawal to the following address:

Plus Fishing
Via delle Industrie 19 C
30175 Venice (VE), Italy

Unless otherwise agreed or required by law, the direct costs of returning the goods are borne by the customer, provided this has been communicated before purchase.

Refunds, including standard delivery costs, will be issued within 14 days of receiving notification of withdrawal. We may withhold the refund until we have received the goods or proof that they have been shipped, whichever occurs first. Refunds will be made using the same payment method used for the original purchase, unless otherwise agreed.

The right of withdrawal does not apply to goods or contracts exempt under applicable law, such as custom-made or clearly personalised items, where legally excluded. Consumers’ statutory rights regarding the legal guarantee of conformity remain unaffected.

For further information or assistance, please contact support@plus-fishing.com.

Damaged Items or Issues

Please inspect your order upon delivery and contact us promptly if:

  • The item is defective.
  • The item is damaged.
  • You have received the wrong item.

This will allow us to assess the issue and resolve it as quickly as possible.

For damaged, defective, or incorrect items, all return shipping costs will be covered by us. We will provide you with the necessary instructions to arrange the return.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom-made or made-to-order products
  • Personal care products (such as cosmetics)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about a specific item.

Items Not Eligible for Return

We do not accept returns for:

  • Sale items
  • Gift cards

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once your return has been accepted, you can place a separate order for the desired item.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that additional processing time may be required by your bank or credit card company before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@plus-fishing.com.